Terms and Conditions

Please read carefully; by confirming an order with us you are agreeing to our terms and conditions.

1. DEFINITIONS:

   • "The Company" refers to Guano Crazy Printing.
   • "The Customer" refers to the person, firm, company, organisation, or corporation purchasing the goods.
   • "Goods" refers to the articles or things (including work to be done or services to be supplied) described in the order.
   • "Order" refers to the order placed by the Customer for the supply of goods.

2. GENERAL:

   • All estimates are made and all orders are accepted subject to the following terms and conditions.
   • No additions or variations shall apply unless expressly agreed in writing by the Company.

3. DESCRIPTION OF GOODS:

   • All goods are sold subject to reasonable availability of materials.
   • The Company reserves the right to substitute materials, components, and units without notice.
   • All drawings, weights, dimensions, and specifications issued are approximate and do not form part of any contract.

4. CATALOGUES & ADVERTISING MATERIALS:

   • Catalogues, brochures, price lists, and advertising materials are only indicative of the goods and services offered and are subject to change without notice.

5. PRICE VARIATION:

   • Estimates are based on current costs of production and materials and may be amended if costs rise after acceptance of an order.
   • All prices quoted are exclusive of VAT unless otherwise stated.

6. ORDERS:

   • The Company reserves the right to accept or refuse orders.
   • Orders must include all necessary information, artwork, or other materials to proceed.
   • Price adjustments may be made if delays occur due to incomplete information.

7. PRELIMINARY WORK:

   • All work carried out, including experimental work, at the Customer’s request shall be charged accordingly.

8. COPY & PROOFS:

   • Additional charges may apply if the copy supplied is unclear or unsuitable.
   • Proofs may be submitted for approval, and the Company is not liable for errors not corrected by the Customer.
   • A movement discrepancy of up to 4cm between prints and proofs is possible.

9. SAMPLES:

   • Samples are charged upfront but can be refunded if returned within 2 weeks at the Customer’s expense.
   • If used for the final job, sample costs will be deducted from the order.
   • A 75% refund applies to returned samples not used for production.
   • Printed samples can be ordered for quality assurance before bulk orders.

10. CUSTOMER’S PROPERTY & MATERIALS SUPPLIED:

• The Company is not responsible for loss or damage of the Customer’s property.
• Materials supplied by the Customer must be suitable for production.

11. DELIVERY:

• Delivery times are estimates only; the Company is not liable for delays.
• Expedited delivery may incur additional charges.
• If work is suspended due to the Customer’s fault, additional storage and handling costs may apply.

12. VARIATIONS IN QUANTITY:

• For bulk orders exceeding 1,000 units, a margin of 5% over or under the order quantity is allowed and will be charged accordingly.

13. DAMAGE, SHORTAGE, OR LOSS IN TRANSIT:

• The Company must be notified in writing within 3 days for damage/shortages and within 7 days for loss.

14. QUALITY & FITNESS:

• The Company is not liable for any defects unless notified within 3 days of receipt of goods.

15. RETURNS:

• Returns are only accepted if the product quality does not meet the agreed proof or sample.
• Sample garments are non-returnable.
• Unprinted/embroidered stock cannot be returned after 28 days.
• A 25% restocking fee applies to non-printed returns.

16. PAYMENT:

• Payment in full is due at the end of the month following the month of delivery.
• Goods remain the property of the Company until full payment is received.

17. OVERDUE ACCOUNTS:

• Interest of 2% per month may be charged on overdue accounts.
• Debts may be assigned to a third party at the Customer’s cost.

18. FORCE MAJEURE:

• The Company is not liable for failure to fulfil obligations due to unforeseen circumstances such as natural disasters, strikes, or supply chain disruptions.

19. COLOUR & PRINT QUALITY:

• Colour variations may occur due to different print techniques and materials.
• Customers should supply Pantone references from official books rather than digital sources.
• Print techniques vary across different garment colours and materials.
• Printed samples are recommended for quality assurance.

20. ONLINE ORDERS:

• Customers are responsible for securing their login details.
• The Company is not liable for unauthorised purchases made via the Customer’s account.

21. LEGAL COMPLIANCE:

• The Company shall not be required to print any material deemed illegal, defamatory, or in violation of proprietary rights.
• The Customer is responsible for ensuring they have the right to use any material provided.

22. GOVERNING LAW:

• These terms are governed by the laws of England and Wales.
• Any disputes shall be subject to the exclusive jurisdiction of the English courts.

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By placing an order with Guano Crazy Printing, you agree to these terms and conditions.